Privacy Policy
Last updated: January 11, 2025
This Privacy Policy describes how LH Insights LLC (operating as "OnCall Response") collects, uses, and shares personal information through its website at oncallresponse.com.
Information We Collect
Customer Data:
When customers call our hotline, we collect their name, phone number, and address. This information is used to identify unique job opportunities and connect customers with a restoration company to service their needs.
Partner Data:
During sign-up, restoration partners and plumbers provide contact information, service area details, and payment details (e.g., PayPal, Venmo, or bank information for ACH transfers). Restoration partners also provide payment information via Stripe for processing fees.
Website Visitors:
We do not currently use cookies for tracking or analytics; however, this may change in the future if needed for advertising or service improvement.
How We Use Information
For Customer Support:
Customer information, including their name, phone number, and address, may be shared with the restoration company assigned to the job when the customer connects through the hotline.
For Partner Support:
Contact information is used to send informative emails and SMS messages to our partnered plumbers and restoration companies.
For Payment Processing:
We securely process payments using Stripe (for restoration partners) and issue payouts to plumbers using Melio, PayPal, or Venmo. We do not store sensitive payment information such as card numbers directly.
To Improve Our Services:
Any feedback or usage information collected may be used to enhance the quality and functionality of our hotline and website.
Data Retention
Customer Data:
Retained for up to 6 months to manage service follow-ups and resolve disputes.
Partner Data:
Retained indefinitely or until a deletion request is submitted.
Sharing Information
With Restoration Partners:
Customer information is shared only with the restoration company assigned to a specific job.
Third-Party Processors:
We use third-party services like Stripe for payment processing. These services adhere to their own privacy and security policies.
No Selling of Data:
We will never sell, trade, or rent your personal information to third parties.
Security
We use commercially reasonable measures to secure your data, including encryption and secure servers. However, no method of transmission or storage is 100% secure. If you suspect a breach, please contact us immediately.
Your Privacy Rights
Data Deletion Requests:
Customers, partners, and plumbers can request the deletion of their data by emailing
[email protected] with relevant details (e.g., name, phone number, or email).
Do Not Track:
Our website respects "Do Not Track" browser settings.
Adjustment of Referral Payouts
In the rare event that referred customer engagements from referral partners result in a financial loss, we reserve the right to modify the payout structure and compensation amounts provided to partnered plumbers or referral partners. If such changes become necessary, we will provide advance notice to the affected partners.
Service Scope and Liability
OnCall Response does not perform water damage restoration services and assumes no liability for any loss, damage, or issues that may occur at a property. Our role is limited to connecting callers with independent restoration service providers in their local area.
Payment Methods and Authorized Charges
By providing a payment method through Stripe, our payment processor, including when paying an invoice or adding a payment method to your Stripe customer portal, you authorize OnCall Response to securely store that payment method and automatically charge any payment method on file for fees you owe to us.
You agree that charges may be processed without additional notice when you confirm that you have secured a job originating from a lead provided through our hotline service. Charges may be for variable amounts and will reflect the applicable fees for that lead.
This authorization remains in effect until your account is terminated and all outstanding amounts are paid.
SMS Consent
We collect phone numbers from our plumbing and restoration partners through our signup form, where they can consent to receive SMS messages from LH Insights LLC. By opting in, users agree to receive informational messages from us, such as updates on customers that call through our hotline. Messaging frequency may vary. Message and data rates may apply. To opt out at any time, text STOP. For assistance, text HELP or visit our website at oncallresponse.com. Visit oncallresponse.com/privacy for our privacy policy.
Changes to This Policy
We reserve the right to update this Privacy Policy. Changes will be posted with a new "Last Updated" date. Continued use of our Service indicates acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Phone: (877) 355-9210
Email: [email protected]
Privacy Policy
Last updated: January 11, 2025
This Privacy Policy describes how LH Insights LLC (operating as "OnCall Response") collects, uses, and shares personal information through its website at oncallresponse.com.
Information We Collect
Customer Data:
When customers call our hotline, we collect their name, phone number, and address. This information is used to identify unique job opportunities and connect customers with a restoration company to service their needs.
Partner Data:
During sign-up, restoration partners and plumbers provide contact information, service area details, and payment details (e.g., PayPal, Venmo, or bank information for ACH transfers). Restoration partners also provide payment information via Stripe for processing fees.
Website Visitors:
We do not currently use cookies for tracking or analytics; however, this may change in the future if needed for advertising or service improvement.
How We Use Information
For Customer Support:
Customer information, including their name, phone number, and address, may be shared with the restoration company assigned to the job when the customer connects through the hotline.
For Partner Support:
Contact information is used to send informative emails and SMS messages to our partnered plumbers and restoration companies.
For Payment Processing:
We securely process payments using Stripe (for restoration partners) and issue payouts to plumbers using Melio, PayPal, or Venmo. We do not store sensitive payment information such as card numbers directly.
To Improve Our Services:
Any feedback or usage information collected may be used to enhance the quality and functionality of our hotline and website.
Data Retention
Customer Data:
Retained for up to 6 months to manage service follow-ups and resolve disputes.
Partner Data:
Retained indefinitely or until a deletion request is submitted.
Sharing Information
With Restoration Partners:
Customer information is shared only with the restoration company assigned to a specific job.
Third-Party Processors:
We use third-party services like Stripe for payment processing. These services adhere to their own privacy and security policies.
No Selling of Data:
We will never sell, trade, or rent your personal information to third parties.
Security
We use commercially reasonable measures to secure your data, including encryption and secure servers. However, no method of transmission or storage is 100% secure. If you suspect a breach, please contact us immediately.
Your Privacy Rights
Data Deletion Requests:
Customers, partners, and plumbers can request the deletion of their data by emailing
[email protected] with relevant details (e.g., name, phone number, or email).
Do Not Track:
Our website respects "Do Not Track" browser settings.
Children's Privacy
Our services are intended for individuals 18 years or older. We do not knowingly collect personal information from minors under 13. If we learn that a minor has provided personal information, we will delete it.
SMS Consent
We collect phone numbers from our plumbing and restoration partners through our signup form, where they can consent to receive SMS messages from LH Insights LLC. By opting in, users agree to receive informational messages from us, such as updates on customers that call through our hotline. Messaging frequency may vary. Message and data rates may apply. To opt out at any time, text STOP. For assistance, text HELP or visit our website at oncallresponse.com. Visit oncallresponse.com/privacy for our privacy policy.
Changes to This Policy
We reserve the right to update this Privacy Policy. Changes will be posted with a new "Last Updated" date. Continued use of our Service indicates acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Phone: (877) 355-9210
Email: [email protected]
